FAQ

With the nonstop movie subscription, you can go to regular movie screenings at participating theaters for an unlimited monthly fee. Exceptions may be indicated on the websites of the participating cinemas. Regular screenings are film screenings in which the cinemas’ membership cards or blocks of ten are also valid. Excluded from the nonstop cinema subscription are, unless otherwise indicated, film festivals, special events such as concert broadcasts and films, and third-party events.

We also try to include 3D screenings as far as possible. However, an additional fee may apply. The cinemas also reserve the right to charge a separate fee for various usual surcharges such as 70mm or special screenings. You do not have to pay extra for overlength.

An overview of all participating cinemas can be found here: nonstopkino.at/en/cinemas

As a nonstop member, you will receive a digital nonstop card by mail directly after the purchase, which you can redeem at the box office. A physical card with a photo will be sent to your address within 4 weeks.

A membership costs 24 € per month. If you are under 26 years old, it costs 22 € per month. An annual subscription costs 264 €. There is a one-time processing fee of 4,80 €. Monthly payment is possible via SEPA direct debit or credit card.

For persons under 26 years of age, the minimum commitment is 4 months – for persons 26 years of age or older, the minimum commitment is 8 months. After that, monthly cancellation is possible at the end of the month.

Example: If you are over 26 years old and have subscribed on January 15, you can cancel your subscription on August 31 at the earliest.

Follow us on our social media channels (Instagram), visit our website nonstopkino.at or subscribe to our Newsletter. Or you can send us an email: support@nonstopkino.at. We are happy to receive feedback.

The nonstop card can only be purchased online on this website. As soon as the sale starts, the card will be available on the unlocked subpage “Become a member”.

You can order the nonstop card exclusively online on this website as soon as the sale starts.

A physical card will be sent to you by mail. After purchase, you will receive a temporary card that can be used for 4 weeks and then expires automatically.

Monthly payments will be debited from the bank account or credit card used for the first payment.

In the month of the order you pay only the aliquot part, after that always for the full calendar month.

Example: You order the nonstop subscription on March 12. You pay for the remaining 20 days in March: 24 Euro / 31 days * 20 days = 15,48 Euro. From April on you pay 24 Euro per month.

No, unfortunately this is not possible. For technical reasons, you can only sign up for the subscription online starting March 9th.

Online reservations

In almost all cinemas you can make reservations online via the reservation area on the website of the respective cinema. You do not have to indicate here that you have a nonstop membership. If only purchase tickets are available for the event, it is unfortunately not possible to make a reservation via the website.

For Filmcasino and Filmhaus there is a special rule: If you indicate your nonstop subscription number, you can also make reservations via e-mail for purchase-only screenings. More information can be found here: https://filmcasino.at/nonstop-kinoabo/

However, if these reservations are repeatedly not picked up, a block will be issued after warnings.

Picking up reserved tickets

Important: In order to see the movie of your choice, you must always first pick up your movie ticket at the box office and scan your nonstop card. Each cinema sets its own pick-up time: this can be between 30 or 5 minutes before the movie starts. Please always check the confirmation email to verify the pick-up time.

If you do not pick up your ticket in time, your reservation will be automatically cancelled and your seat will be available for someone else.

Cancellation of your reservation

If you are unable to pick up your reservation, we ask that you cancel your tickets as soon as possible. Cancellation in time will help the cinema to give the seat to another visitor.

Usually you can cancel your reservation by clicking on the link in the confirmation email you received from the cinema. If you did not receive such an email, please contact the cinema to cancel your reservation. Unfortunately, the nonstop team cannot cancel reservations for you.

The nonstop membership is personal and non-transferable. That is why there is a photo on the nonstop card. This will be checked on site at the box office.

The nonstop card is personalized. Therefore, it is important that your face is clearly visible on the photo. You don’t have a passport photo at hand? No problem. It can also be a vacation photo or a selfie. The photo must be at least 640 pixels wide. Supported file formats are .jpg, .png and .gif.

The nonstop card can be used starting from March 9, 2023 in currently 18 arthouse cinemas in Austria – details on the participating cinemas can be found at nonstopkino.at/en/cinemas.

The subscription can be paid by credit card or SEPA direct debit. In the case of SEPA direct debit, the first payment is processed via an EPS transfer.

At the time of signing the contract, you must be at least 18 years old as a future contract partner of nonstop. If you are under 18, however, it is possible for the subscription to be purchased as a gift subscription by a person of legal age who is capable of entering into a contract and passing it on to underage persons.

Write us a mail at support@nonstopkino.at

No need to worry! You can easily request a new card by sending an email to our support via support@nonstopkino.at. According to the terms and conditions, there is a one-time fee of 10 € for creating and sending a replacement card, which will be debited from your account.

You can send your bank account number together with the account holder’s name to support@nonstopkino.at. We will update your information within 48 hours. The new bank account details will be used from the next month if the invoice is not yet in process.

Online reservations

In almost all cinemas you can reserve online via the reservation section on the website of the respective cinema. You do not need to indicate here that you have a nonstop membership. If only purchase tickets are available for the event, unfortunately it is not possible to make a reservation via the website.

Picking up the reserved tickets

Important: In order to see the film of your choice, you must always first pick up your cinema ticket at the box office and scan your nonstop card. Each cinema sets its own pick-up time: this can be between 30 or 5 minutes before the movie starts. Please always check the confirmation email to verify the pick-up time.

If you do not pick up your ticket in time, your reservation will be automatically cancelled and your seat will be available for someone else.

Cancellation of your reservation

If you are unable to pick up your reservation, we ask that you cancel your tickets as soon as possible. Cancellation in time will help the cinema to give the seat to another visitor.

Usually you can cancel your reservation by clicking on the link in the confirmation email you received from the cinema. If you did not receive such an email, please contact the cinema to cancel your reservation. Unfortunately, the nonstop team cannot cancel reservations for you.

Permanent termination

You want to terminate your membership permanently? Sorry! Please note the minimum membership commitment of four or eight full paid calendar months. The minimum notice period is one full calendar month, with membership expiring on the last day of the following calendar month. For example, if you cancel your membership on July 22, it will expire on August 31.

To cancel your membership, please contact support@nonstopkino.at. We will process your cancellation within 24 hours. In any case, you will receive a confirmation of the cancellation with the end date of your membership. Didn’t you receive a confirmation? Then please write us again.

Temporary termination

Unfortunately, we do not have a special “pause” option at the moment. However, a cancelled membership can be reactivated at any time. The commitment period will then start all over again.

Yes, of course! With your nonstop card, you can visit the same movie as many times as you like.

You can visit all participating theaters with your nonstop card, but you still need to pick up a ticket at the box office with your nonstop card. This way we make sure that the cinema you chose gets a ticket price paid back.

A ticket can be picked up with the nonstop subscription card on the day of the movie screening and up to 20 minutes after the official start of the screening at the box office.

The nonstop card is strictly personal and non-transferable. You are not allowed to lend your nonstop card to anyone else. This is one of the reasons why the nonstop card includes the photo and date of birth of the cardholder:in. In case of fraud, the cinema will contact us and we will have to terminate your nonstop membership.

The nonstop card can also be ordered as a gift. You type in the data of the gift recipient and your own e-mail address and the postal address to which you want the card delivered. After the first installment is paid, you will receive a temporary nonstop card by e-mail : a PDF file with a barcode that can be used immediately until the physical card arrives.

The gift subscriptions end automatically after your chosen period of time (minimum 4 months or 8 months, but it can be more). If you want to renew it, you can send an email to customer service at support@nonstopkino.at

We appreciate you staying with us!

Send us an email at support@nonstopkino.at and request a membership renewal. We will get back to you as soon as possible!