FAQ

With the nonstop movie subscription, you can go to regular movie screenings at participating theaters for an unlimited monthly fee. Exceptions may be indicated on the websites of the participating cinemas. You can find all the available films at https://nonstopkino.at/en/program/. The timetable is without warranty.

Regular screenings are film screenings in which the cinemas’ membership cards or blocks of ten are also valid. Excluded from the nonstop cinema subscription are, unless otherwise indicated, film festivals, special events such as concert broadcasts and films, and third-party events.

We also try to include 3D screenings as far as possible. However, an additional fee may apply. The cinemas also reserve the right to charge a separate fee for various usual surcharges such as 70mm or special screenings. You do not have to pay extra for overlength.

An overview of all participating cinemas can be found here: nonstopkino.at/en/cinemas

As a nonstop member, you will receive a digital nonstop card by mail directly after the purchase, which you can redeem at the box office. A physical card with a photo will be sent to your address within 4 weeks.

A membership costs 24 € per month. If you are under 26 years old, it costs 22 € per month. An annual subscription costs 264 €. There is a one-time processing fee of 4,80 €. Monthly payment is possible via SEPA direct debit or credit card.

For persons under 26 years of age, the minimum commitment is 4 months – for persons 26 years of age or older, the minimum commitment is 8 months. After that, monthly cancellation is possible at the end of the month.

Example: If you are over 26 years old and have subscribed on January 15, you can cancel your subscription on August 31 at the earliest.

Follow us on our social media channels (Instagram), visit our website nonstopkino.at or subscribe to our Newsletter. Or you can send us an email: support@nonstopkino.at. We are happy to receive feedback.

You can order the nonstop card exclusively online on this website.

A physical card will be sent to you by mail. After purchase, you will receive a temporary card that can be used for 4 weeks and then expires automatically.

Monthly payments will be debited from the bank account or credit card used for the first payment.

In the month of the order you pay only the aliquot part, after that always for the full calendar month.

Example: You order the nonstop subscription on March 12. You pay for the remaining 20 days in March: 24 Euro / 31 days * 20 days = 15,48 Euro. From April on you pay 24 Euro per month.

Online reservations

In almost all cinemas you can make reservations online via the reservation area on the website of the respective cinema. You do not have to indicate here that you have a nonstop membership. If only purchase tickets are available for the event, it is unfortunately not possible to make a reservation via the website.

For Filmcasino and Filmhaus there is a special rule: If you indicate your nonstop subscription number, you can also make reservations via e-mail for purchase-only screenings. More information can be found here: https://filmcasino.at/nonstop-kinoabo/

However, if these reservations are repeatedly not picked up, a block will be issued after warnings.

Picking up reserved tickets

Important: In order to see the movie of your choice, you must always first pick up your movie ticket at the box office and scan your nonstop card. Each cinema sets its own pick-up time: this can be between 30 or 5 minutes before the movie starts. Please always check the confirmation email to verify the pick-up time.

If you do not pick up your ticket in time, your reservation will be automatically cancelled and your seat will be available for someone else.

Cancellation of your reservation

If you are unable to pick up your reservation, we ask that you cancel your tickets as soon as possible. Cancellation in time will help the cinema to give the seat to another visitor.

Usually you can cancel your reservation by clicking on the link in the confirmation email you received from the cinema. If you did not receive such an email, please contact the cinema to cancel your reservation. Unfortunately, the nonstop team cannot cancel reservations for you.

The subscription can be paid by credit card or SEPA direct debit. In the case of SEPA direct debit, the first payment is processed via an EPS transfer.

If you would like to take out a nonstop cinema subscription and want to redeem a voucher code, you can simply enter it in the “Code” field during the ordering process in the form at my.nonstopkino.at/en/order (for the annual subscription use this form: https://my.nonstopkino.at/order?productId=57). The value of the voucher will then be credited directly to your account.

If you already have a subscription and would like to use a code, e.g. for a renewal, please send us an e-mail to support@nonstopkino.at.

Unfortunately, it is not possible to combine several promotions and voucher codes.

At the time of signing the contract, you must be at least 18 years old as a future contract partner of nonstop. If you are under 18, however, it is possible for the subscription to be purchased as a gift subscription by a person of legal age who is capable of entering into a contract and passing it on to underage persons.

Here is an overview (as of September 2023) of the accessibility and wheelchair spaces of the participating cinemas. For exact details on reservations and wheelchair spaces, please contact the respective cinema. Some cinemas also allow audio description for the blind and visually impaired (GRETA) as well as inductive hearing systems. For more information on accessibility, please visit the websites of the respective cinemas.

Admiral (barrier-free + 1 wheelchair space)

Burg Kino (not barrier-free)

CineCenter (mostly not barrier-free, auditorium 2 barrier-free)

De France (not barrier-free)

Filmcasino (barrier-free + 2 wheelchair places)

Filmhaus (not barrier-free)

Gartenbaukino (wheelchair lift + 4 wheelchair places)

Metro Kinokulturhaus (historical hall barrier-free + two wheelchair places, Pleskow-Saal accessible by lift + 1 wheelchair place)

Schikaneder (barrier-free + 1 wheelchair space)

Stadtkino (wheelchair lift accessible + 2 wheelchair places)

Top Kino (Accessible + 2 wheelchair places)

Votiv Kino (Barrier-free via rear entrance – large hall has 3 wheelchair spaces and Votiv 3 has 2 wheelchair spaces)

City-Kino (Barrier-free City 1)

Freistadt (Barrier-free hall 1)

Moviemento (Accessible Movie 1 and Movie 2)

Cinematograph (Accessible)

Leokino (Accessible)

Kino im Kesselhaus (Accessible)

Das Kino (Barrier Free Room 1)

KIZ RoyalKino (Accessible)

We are delighted that you remain loyal to us!

To continue using your existing subscription card, send us an e-mail to support@nonstopkino.at.

We will get back to you as soon as possible!

All annual subscriptions (except gift subscriptions) taken out before March 14, 2024 will automatically be continued as monthly subscriptions after expiry and can be canceled on a monthly basis.

Write us a mail at support@nonstopkino.at

No need to worry! You can easily request a new card by sending an email to our support via support@nonstopkino.at. According to the terms and conditions, there is a one-time fee of 10 € for creating and sending a replacement card, which will be debited from your account.

You can send your bank account number together with the account holder’s name to support@nonstopkino.at. We will update your information within 48 hours. The new bank account details will be used from the next month if the invoice is not yet in process.

Online reservations

In almost all cinemas you can reserve online via the reservation section on the website of the respective cinema. You do not need to indicate here that you have a nonstop membership. If only purchase tickets are available for the event, unfortunately it is not possible to make a reservation via the website.

Picking up the reserved tickets

Important: In order to see the film of your choice, you must always first pick up your cinema ticket at the box office and scan your nonstop card. Each cinema sets its own pick-up time: this can be between 30 or 5 minutes before the movie starts. Please always check the confirmation email to verify the pick-up time.

If you do not pick up your ticket in time, your reservation will be automatically cancelled and your seat will be available for someone else.

Cancellation of your reservation

If you are unable to pick up your reservation, we ask that you cancel your tickets as soon as possible. Cancellation in time will help the cinema to give the seat to another visitor.

Usually you can cancel your reservation by clicking on the link in the confirmation email you received from the cinema. If you did not receive such an email, please contact the cinema to cancel your reservation. Unfortunately, the nonstop team cannot cancel reservations for you.

Permanent termination

You want to terminate your membership permanently? Sorry! Please note the minimum membership commitment of four or eight full paid calendar months. The minimum notice period is one full calendar month, with membership expiring on the last day of the following calendar month. For example, if you cancel your membership on July 22, it will expire on August 31.

To cancel your membership, please contact support@nonstopkino.at. We will process your cancellation within 24 hours. In any case, you will receive a confirmation of the cancellation with the end date of your membership. Didn’t you receive a confirmation? Then please write us again.

Annual subscriptions

The subscription expires automatically after one year. However, it can be continued as a monthly subscription and can then be canceled at any time.
(All annual subscriptions taken out before March 14th 2024 will automatically continue as a monthly subscription after the end of the first year and can then be canceled monthly).

Temporary termination

Unfortunately, we do not have a special “pause” option at the moment. However, a cancelled membership can be reactivated at any time. The commitment period will then start all over again.

A ticket can be picked up with the nonstop subscription card on the day of the movie screening and up to 20 minutes after the official start of the screening at the box office.

The nonstop card is strictly personal and non-transferable. You are not allowed to lend your nonstop card to anyone else. This is one of the reasons why the nonstop card includes the photo and date of birth of the cardholder:in. In case of fraud, the cinema will contact us and we will have to terminate your nonstop membership.

You can purchase vouchers for the nonstop cinema subscription in our voucher store at store.nonstopkino.at.

Select the desired gift product and note the age restrictions.

• Young nonstop subscription for everyone up to the age of 26 (minimum term 4 months)
• Regular nonstop subscription for everyone aged 26 and over (minimum term 8 months)

Add the gift voucher to your shopping cart and complete the payment. After completing your order, you will receive an e-mail with the digital gift voucher and a unique code.

You can pass this e-mail and/or the code on to the recipient or download and print this PDF file. Then enter the product and the voucher code, as well as the date of purchase.

The person you give the voucher to can exchange it for a suitable non-stop cinema subscription with a start date of their choice. Membership ends automatically after the duration of the gift voucher (4, 8 or 12 months).

We appreciate you staying with us!

Send us an email at support@nonstopkino.at and request a membership renewal. We will get back to you as soon as possible!